Ordering

Please verify all order details prior to placing and order. Once an order is placed, it cannot be cancelled. It is the responsibility of the customer to make sure that all order details are correct before submitting. We cannot guarantee we will be able to correct addresses or any order details before the order is shipped. Please make sure that the billing address you provide matches the billing address your payment provider has on file, or your order will be cancelled.

Shipping 

Orders placed before 3pm CST ttypically ship within 1-3 business days; orders may take up to 5 business days during restocks and new product launches. 

Digital Downloads are fulfilled automatically upon checkout. 

We are not responsible for carrier or custom delays, or lost packages. 

Any packages returned due to incorrect address will be refunded, minus shipping charges. 

If there are any issues with the delivery or contents of your package, please contact us within 2 days of receiving your package. 

***Please be advised that during summer months when temperatures reach 80 degrees and higher, some solid products, including candles, that contain natural oils may begin to melt when exposed to high temperatures for a prolonged period. Please make sure to follow your tracking to assure your package does not remain outside once delivered, to minimize prolonged exposure to heat. We are not liable for melted products. If any of your solid products have begun to liquify, keep them right side up and allow them to cool back to room temperature in a cool environment. 

Customs/Import Taxes 

Buyers are responsible for any customs and/or import taxes.

Returns 

All sales are final. 

For any other questions or concerns, please email us at onlineshop@dreka.com.